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We always have a wonderful welcome and amazing service whenever we use the Pharmacy. All staff are very kind and helpful. It's wonderful to know that this is one of the only open later pharmacies in South Birmingham. Whenever I need advise they are always willing to help and give guidance. I have been using this Pharmacy for over 10 years and am very happy with the service. Thanks for the wonderful service we receive whenever we come to use the service.
I visited village pharmacy to pick up my prescription and the staff there were very friendly and helped me out fast. No big waiting like and the staff are kind and very helpful with any extra questions I had regarding the pills I picked up. The pharmacist there also helped me and accessed my concerns regarding some issues I had I recommend going here as the staff are very helpful and fast to serve customers.
My favourite pharmacy, always a good experience. My pharmacist, Noor Ali Shah has always answered my questions professionally and gives information and introduction when needed, in my experience all staff members has been great, Wendy always says good morning with a smile and offers help. ????????10+
The service here on Mondays and Tuesdays is exceptional from all members of staff. However, this all changes from Wednesdays onwards. I started using this pharmacy not so long ago and admired the service that was provided to me from the locum Bal and the rest of the staff. What attracted me was the personal touch that came along with the service and the efficiency. I made the mistake of coming in on one of the so called "manager's" day. I had never felt so unwelcomed and so intimidated by someone. I thought this may have been a one off, unfortunately, it wasn't and I received this same service from him repeatedly. He clearly thinks he is a saint and thinks a lot of himself and tries to use complicated terminology to make himself look clever, which quite frankly, he is not. If he was as clever as he likes to believe he is, he would be able to carry out the basic customer service skills. Especially as a manager, you'd like to think that he would care about the business needs and try to attract customers but his behaviour proves otherwise. As a professional, the way you present yourself says a lot about how a person works. This "pharmacist" looks like a scruff that has been picked up from the streets and his behaviour is that of a thug. The way in which he stands and folds his arms and twiddles his beard and leans over in such an intimidating way. To make matters worse, the efficiency completely changes on these days. On Bal's days, even on his lunch break, he will still serve patients, whereas on this pathetic manager's days I am told to come back after an hour and when I do come back even longer than an hour for my medicines, it is still not ready. It is such a shame for this business to have such a manager and a pharmacist working there. GET RID OF HIM!!!!!
