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Very poor service. Especially the delivery service. If you are paying for your own prescription, dont use this Pharmacy. I tried to phone and pay it but they said that they have not received the prescription, long behold the delivery driver comes and won’t give prescription unless its paid, The telephone always engaged. I will use the online repeat prescription but i will change Pharmacy. They are hopeless.
Unprofessional! Kash is soo rude and the way she speaks to other heathcare staff is absolutely disgusting, I just asked her a simple question and she started shouting over the phone being aggressive;throwing accusations. As a health care profession myself, this is utterly unacceptable, if I didnt stay calm this would have blown out of proportion; reason for this was because she was being defensive as i knew she had made a massive error and gave a pt a different strength but she didnt want me to mention this,which I didn't because I wanted to have calm professional conversation and get her side of the story as to why a patient was refused his medication, I asked a question so I can let the patient know the misunderstanding which had taken place by him and his pharmacy so it could be resolved but I wasstruggling to as kash was acting like a spoilt child shouting down the phone, not helping the situation. To be honest I didnt even mention the medication strength error that was made by her hoping she clocked on and will not do this in the future. I was too upset to even speak after that and even ask anything else because she would interrupt me continously and, put words in my mouth. Very unprofessional I dont know who hired this kash person as a pharmacist. God knows if that is even her name or if she gave me a different name.
If I could put negative stars I would as 1 star is giving them far too much credit than deserved. Absolutely shocking service and complete lack of intelligence from staff. Ordered a repeat prescription and they ordered the wrong brand of medication. They ordered in the more expensive brand and told me it was up to me to go back to the doctors and get them to redo the prescription with the different name so they wouldn’t lose money and was refused my medication on these grounds!!! Complete incompetence and prescriptions also sit with them for days. It isn’t until you go in to collect that they order the medication for the next day. Ive never come across such a joke of an excuse for a pharmacy.
I used this pharmacy for approx 12 months but things didn't get any better. One of my medications was prescribed weekly, it was taking me 2 - 3 visits a week to collect it because it was NEVER it in stock. Thats nearly 12 visits a month. It was always someone else's fault, they never took any responsibility. I asked them to order a month's worth and hold it so that I didn't have to worry about being without it - which happened several times - but they never did. I've been going to A+ pharmacy next door for 3 months now and I haven't had ANY problems. I'll NEVER use Richmond Pharmacy again.
If I could give zero stars then I would. The worse place ever and I dont understand how its still open. If you cant commit to the correct deliveries then stop taking on more patients. Its simple!!! I got told on 4 occasions that somone would be with me before 9pm. Waited in and no one came. Then they delivered it on a random day which i missed. To then get told they would put it on collection only, due to missed deliveries. My kids waited 10 days for their prescription Someone shut this place down please!!!
